6 Routes to Sales Improvement

People often ask me how I would go about a sales improvement programme at a company. The short answer is, ‘it depends…’ Firstly, I must say that there’s no magic formula for sales improvement. It depends on the specifics of each client’s business. Some clients need a complete sales turnaround and revitalisation. Others may be seeking to open new channels […]

5 Great Reasons to Use a Customer Experience (CX) Specialist Independent Consultant

If you’re considering a customer experience transformation, CX audit or CEM programme, make sure you use an independent consultant. Customer experience management transformations can be large projects that cut across most your business. I would always advocate a pilot programme; however, the major ROI gains will only happen when you fully adopt CEM. To enable […]