CUSTOMER EXPERIENCE AUDIT (CX AUDIT) #1: What is it and why is it important?

This is the first of two articles about the customer experience audit (CX audit). At first, I’ll focus on what a CX audit is, why it’s important and when you should consider conducting one. The second blog will give a step-by-step guide to conducting a customer experience audit. What is a Customer Experience Audit (CX […]

7 Actions for SMEs in Developing a Winning Customer Strategy

An effective and winning customer strategy will cut across the traditional, functional silos of most companies. It will form a central part of the marketing, sales, customer service and CRM functions, plus any others that come into direct contact with the most important people in any business, the customers. In developing a customer strategy, you’ll […]

Found by TeleTracking

TeleTracking Technologies Inc. is a privately owned, US-based developer of workflow automation software and technology for hospitals. Recruited as Regional Director – UK, I reported to the company President and sold their patient flow, capacity management and real time locating systems into the acute sector.  Responsible for new business development sales as well as customer […]